Cutter Warranties

Vinyl Cutter Warranties 

When you purchase a Roland DG Cutting system, you will automatically receive a 1-year Roland DG Care service and support guarantee.

Your 1-year Roland DG Care service covers:

Cutter and Ancillaries

  • All mechanical, electrical components
  • All Roland supplied direct cable connections between the system and PC
  • Chassis, covers and fittings

Software*

  • Roland DG supplied software
  • Roland DG supplied ancillary software including drivers 

Additional cover (where appropriate)

  • System upgrades - physical, system and software when available

The following are specifically excluded from cover:

  • Cutter consumable items such as blades, blade holders, and cutter protection strips
  • Malicious or accidental physical damage
  • Damage to system caused by inappropriate use
  • Support for non-Roland DG supplied products
  • Computer virus infections, problems caused by network configurations including firewall/anti-virus software, environmental and power related issues
  • Preventative maintenance visits

* Please note: Roland DG may in the event of a PC or RIP fault return the system to its installation condition which may include reformatting the hard-drives and removing any customer installed software and hardware. The customer will be responsible for backing-up and restoring any image data files and any additional software applications. Due to the continuous and rapid development of PC hardware Roland DG cannot provide Roland DG Care cover for Roland DG supplied PCs older than 3 years (from the original installation date).


Warranty Registration Form  Warranty Statement