Service and Support

IMPORTANT NOTICE

Following current official advice regarding COVID-19, Roland DG Australia is limiting domestic travel, and as such the Service Team are focusing on essential break fix services only. We request that you still book your service online, however at this stage Preventative Maintenances will be delayed in order to minimise contact as advised under the current guidelines. The delays will not affect any warranty provided by Roland DG, and we will endeavour to book in your Preventative Maintenance as soon as possible.

We hope that during this difficult time our customers are able to continue to operate as normal, however we understand that there may be some adjustments that will need to be made to your current operations. To support you should you require to close your operations for a period of time, we would like to remind you of the correct procedures for extended periods of non-use of your Roland DG printers. Click here find out more.

To assist you during this difficult time, we have put together a dedicated web page where you can find updates and advice on how we can help.

VIEW WEB PAGE

 

Roland DG Care Service and Support

Roland DG Care includes a complete range of premium services to help our customers throughout the lifecycle of their experience with Roland DG.

We provide support, service and warranties designed to assist with the smooth operation of our customers’ businesses, and to ensure that professional users and beginners alike can use Roland DG products with peace of mind for many years to come.

After-sales support can have a dramatic effect on how smoothly and profitably a business runs. With Roland DG Care, you not only get extensive coverage for your device, but you receive the best service and support in the industry.

In this section of the website, you will find a range of helpful resources, free downloads and further information to help you get the most out of your experience with Roland DG.

If you require support for your Roland DG product, our Authorised Roland DG Dealer network are there to ensure the smooth operation of your device. If you require further technical support, contact us to reach a skilled member of our support team.

Product Registration

Register a new Roland DG device to take advantage of the industry's leading support program.

Register My Product Online

Roland Academy

Expand your skills with Roland DG Academy Training Courses - view course dates, register or find out more.

View Academy Details

Roland DG Engage

Roland DG Engage delivers knowledge and expertise through fully trained and certified  installation and software training specialists.

Learn more about Engage

Roland Profile Centre

Download free media profiles for your Roland DG printer from our certified media line and for the most popular media brands, such as 3M, Avery, Metamark, and more.

Visit Roland Profile Centre

Fixed Price Scheduled Servicing

With Fixed Price Scheduled Servicing, travel costs for scheduled preventative maintenance services for our wide format printers are fixed, giving you guaranteed peace of mind allowing you to more accurately plan the costs to your business.

View Fixed Price Scheduled Servicing Information

Print Environment Specifications

The environment in which your Roland DG printer operates can have a significant impact on your print results, the longevity of your machine, as well as having safety implications in your workplace. The following points are required to maintain your printer warranty.

Contact Support

Got a problem you can't solve? Contact Roland DG Support for advice from certified Roland DG experts.

Go to Contact page

Warranty Information

All products come standard with the manufacturers’ warranty, with upgrade options available on many products.

Learn more about your warranty

Service Information

Services for Roland DG products are available nationally. Our team of Accredited and Authorised Technicians will visit your site by appointment, equipped with the latest tools and knowledge.

View Roland DG Service Information

MSDS Resources

In this section you can view and download the Material Safety Data Sheets (MSDS) for all Roland Ink products.

User Manuals

Quick and easy access to User Manuals for your Roland DG products.

View User Manuals

Maintenance Checklists

Keep a good record of all the Scheduled Servicing performed on your machine - download a Service Maintenance Checklist.

Download Maintenance Checklists