When investing in a wide-format printer, most buyers focus primarily on speed, colour, and capability. But the enduring long-term value often comes down to something less visible: the warranty, service, and support behind the machine. This is where Roland DG has built a reputation that goes well beyond the competition.
Why warranties matter more than you think
Every Roland DG device comes with a 12-month Standard Express Warranty covering parts and labour, giving immediate peace of mind from day one.
But what sets Roland DG apart is what happens after that first year. Customers have access to extended warranty options of up to 2 or even 4 additional years, with guaranteed on-site support from authorised technicians.
This extended coverage isn’t just a safety net, it’s a business continuity strategy. With the right warranty in place, you reduce downtime risk, protect your investment, and ensure your equipment continues to perform at its best.
Backed by experts who know your machine
Roland DG’s service model is built around a national network of Accredited and Authorised Service Technicians, ensuring expert support wherever your business operates.
Unlike third-party servicing, Roland DG technicians are trained specifically on Roland DG technology, using genuine parts and approved processes. This is critical, not just for your machine's performance, but also because using non-authorised service or consumables can void your warranty.
Add to that a commitment to long-term parts availability (minimum seven years from end of production), and you have a support ecosystem designed for longevity, not just the sale.
Predictable servicing with Fixed Price Scheduled Servicing
One of the standout benefits of Roland DG ownership is its Fixed Price Scheduled Servicing program.
Instead of unpredictable service bills, customers benefit from:
- Fixed travel costs nationwide
- Transparent pricing for preventative maintenance
- Regular servicing aligned with warranty requirements
This means no surprises, just consistent, planned upkeep that keeps your printer running at peak performance.
Importantly, these scheduled services are vital to maintain warranty validity, and reinforce our proactive approach to machine health.
Bundle servicing into your Roland Rental plan
Roland DG takes things a step further by making service costs easier to manage financially.
Through Roland Rental Plus and Roland Rental Platinum, businesses can bundle:
- Fixed Price Scheduled Servicing
- Extended warranty
- Genuine inks
- Training and support
…into a single, predictable monthly payment.
Even better, servicing costs can be spread interest-free across the term of their finance agreement, turning what would normally be periodic expenses into a smooth, manageable operating cost.
This approach removes one of the biggest barriers to proper maintenance - cash-flow - and ensures machines are always serviced on schedule.
A complete 'care ecosystem' for your business
Roland DG’s warranty and service offering is part of a broader philosophy referred to as Roland DG Care. This includes:
- Warranty and extended warranty programs
- Preventative maintenance plans
- Technical support and consultation (e.g. RolandClinic)
- Training and education
Together, these elements create a holistic support system, not just a transactional service agreement.
Industry-leading support as a reason to choose Roland DG
In a competitive market, hardware specs alone aren’t enough. What truly differentiates Roland DG is the confidence it gives customers after the purchase:
- Comprehensive warranty coverage with extension options
- Nationwide, manufacturer-backed service network
- Predictable servicing costs with fixed pricing
- Flexible finance options that include service and support
- Long-term parts availability and genuine consumables ecosystem
Put simply, Roland DG doesn’t just sell printers, it supports businesses for the life of their equipment.
The bottom line
Choosing a printer is a long-term decision. Downtime, unexpected costs, and lack of support can quickly erode even the best upfront deal.
With Roland DG, the combination of robust warranties, structured servicing, and integrated rental options provides something far more valuable than just a machine: certainty.
And in a production environment, that certainty can make all the difference.