We hope that during this difficult time our customers are able to continue to operate as normal, however we understand that there may be some adjustments that will need to be made to your current operations. To support you should you require to close your operations for a period of time, we would like to remind you of the correct procedures for extended periods of non-use of your Roland DG printers.
If your printer is not going to be used for an extended period we suggest you follow the checklist below;
- Ensure the main power (rear of machine) is left ON and the sub power (front control panel) can be left OFF.
- Adequate ink must be left in the ink cartridges (this includes your maintenance cleaning cartridge if you have one in your model) to ensure automatic maintenance cycles can be performed.
- Make sure to perform a manual clean before shutdown, as described in the user manual, using the recommended cleaning sticks and cleaning liquid to ensure the print heads will be well protected.
- If your machine contains special colours such as white or metallic, ensure you shake these cartridges well before leaving and remember to shake upon your return before commencing normal operations.
- It is recommended that you run a small special colour print upon your return to ensure these inks are properly circulated and to check that they are in good working order.
- Waste bottles may be near to overflow and require checking, so empty the waste ink in accordance to directions explained in your user manual.
- Should your machine have a wiper tray (VG/SG VG2/SG2 Models only) Please complete the steps to perform tray cleaning replacing the maintenance liquid in accordance to directions explained in your user manual.
One other important factor, particularly in regards to UV ink, is that the environment must be kept stable. If the print environment is poorly insulated, temperatures in Summer may exceed the recommended temperatures. Extended periods of excessive heat or cold can be detrimental to ink, which may affect the viscosity and lead to blockages in the print head nozzles.
Ensure you have enough stock as there may be delays in delivering orders around this time.
Our technical team will be here if you would like to discuss any of the above procedures, or if you need further assistance, please contact Roland DG support via email email@example.com or via our website https://www.rolanddg.com.au/support/customer-support-form.