Service Agent Profile: Darren Strother, Tekman

With more than 30 years of industry experience, Darren Strother has built a reputation as one of South Australia’s most respected and knowledgeable service technicians.

Darren began his career with TEK Cad and Signs, where he developed a strong foundation in servicing and repairing a wide range of printers, engravers and milling machines. When the company relocated from South Australia, Darren and his wife Julie established Tekman, enabling them to continue providing specialist technical support to customers across the state.

Today, Darren has been a Roland DG Certified Service Agent for more than 26 years. Over that time, he has become known for his expertise in on-site repairs, preventative maintenance, software support and network troubleshooting, earning the trust of businesses throughout South Australia.

Being an Authorised Service Agent

For Darren, representing Roland DG means working with one of the industry's leading manufacturers.

“Representing Roland DG allows me to work with an industry leader in fabrication technologies, including wide-format digital printing, dental milling and engraving,” he says.

Darren particularly values the opportunity to work with Roland DG’s latest technologies, including the award-winning TrueVis printer/cutter range.

“I enjoy working on highly respected eco-solvent printer/cutters like the TrueVis series, which is renowned for its precise engineering, colour accuracy and durability,” he explains.

Maintaining Authorised Service Agent status is something Darren takes great pride in.

“Roland DG maintains a rigorous certification pathway involving regular training on new products. Being a Certified Service Agent confirms my status and ensures I remain up to date with the latest technologies,” he says.

Feedback on Roland DG Products

Darren believes that the diagnostics capabilities available through the Roland DG Connect platform have transformed the way service and support can be delivered.

“By monitoring machine data through Roland DG Connect, I can provide customers with faster, more streamlined troubleshooting and effective solutions,” he says.

Working with Roland DG

Darren credits part of his longevity in the industry to the support he has received from Roland DG over the years.

“I find great enjoyment in solving complex technical problems, working with my hands and helping creative businesses succeed,” he says. “I take pride in uncovering the root causes of machinery glitches and mastering intricate internal components, including advanced printheads and ink delivery systems.”

“To stay ahead of industry standards, I maintain certifications in the latest Roland DG wide-format eco-solvent and UV technologies. I gain immense satisfaction from helping customers minimise downtime, keep production running and meet critical deadlines.”

Technical expertise our customers can rely on

Tekman consistently receives outstanding customer feedback, particularly for their clear communication, punctuality and commitment to resolving issues quickly and efficiently on-site. Customers appreciate Darren’s business-focused approach and his determination to minimise operational downtime wherever possible.

Roland DG customers in South Australia are fortunate to have Darren’s expertise, dedication and decades of experience close at hand.