Last updated: 24 March, 2020
Printer Shutdown Should It Be Required
We hope that during this difficult time our customers are able to continue to operate as normal, however we understand that there may be some adjustments that will need to be made to your current operations. To support you should you require to close your operations for a period of time, we would like to remind you of the correct procedures for extended periods of non-use of your Roland printers. This can be accessed here.
Important Update From Roland DG
Roland DG Australia, in the midst of the current situation surrounding the COVID-19 virus, has followed advice from officials in order to minimise potential effect.
We continue to be open for business, with precautions in place to protect the safety and well-being of our employees, their families, our partners and customers. There may be delays in getting back to you during this challenging time. The effect of delays has also been communicated by our service providers from our warehouse, shipping and other support services so we ask for your understanding whilst we work through this.
Through perseverance and optimism our industry can overcome the current situation by working together and following the guidelines set out by the authorities. We will provide updates as any new information comes to light.
Thank you for your patience and understanding.
We wish everyone good health and hope you remain safe through the days and weeks ahead.
Current Service Procedures
Roland DG Australia, given the current situation surrounding the COVID-19 virus, has followed advice from officials in order to maintain social distancing where possible and minimise potential effect of spreading the virus. Roland DG will continue to be open for business, with precautions in place to protect the safety and well-being of our employees, their families, our partners and customers.
Presently we are limiting domestic travel, however the Service Team are working to book in only essential break fix services. At this stage Preventative Maintenances will be delayed where possible in order to minimise contact as advised under the current guidelines.
The current delays will not affect any applicable warranty coverage provided by Roland DG, and we will endeavour to book in your Preventative Maintenance as soon as possible. We understand that our customers may be putting similar plans in place to limit interactions with outside customers and suppliers and our team may ask for an update on these prior to visiting should a break fix be required.
Please be aware that in accordance with our Roland DG Service program we are still sending service reminders, and we request you still book your service online https://www.rolanddg.com.au/support/customer-support-form with us so we can coordinate accordingly.
Roland DG and our service providers will continue to communicate updates to our customers whilst we work through these times. As everyone else is, please bear with us as there may be delays in getting your service done during this challenging time.