New Support Technician to Enhance Roland DG Care
Sydney, Australia, September 1, 2015 - Roland DG Australia, a leading provider of wide-format inkjet printers, printer/cutters and 3D milling and engraving solutions, today announced the appointment of a new Support Technician, Tim Hudson.
Tim brings to the Roland DG family a wealth of technical knowledge and support experience, having worked in the signage industry for many years. Most recently, Tim worked as a Technician for 6 years servicing and repairing large format digital printers. As Service Team Leader Duncan Gillespie notes, “Tim is exactly the person we were looking for to add value to the Service team. His technical experience in the industry aligns well with what’s required for the role. So he can quite easily learn the products and systems to hit the ground running and support our customers.”
Tim’s appointment will bolster the capabilities of the Service team and the Roland DG Care program by providing a combination of inbound support calls with service and training visits to our end users, service agents and dealers. As Gino Farina, Sales & Marketing Director at Roland DG, explains, “The role allows Tim to provide substantial face-to-face training and technical support when and where our customers need him so they can receive a positive interaction with our company and our products.”
The Roland DG Care program is a key aftersales service and support program that is designed to give end users the best possible experience with Roland DG’s products. “We are committed to providing our customers with the highest quality customer support and service,” says Gino. “By investing further resources into Roland DG Care, we are confident that we can raise our standards even higher in this area, and deliver our customers with an aftersales experience that sets the company apart from its competitors.”
For more information on Roland DG Care, visit www.rolanddgcare.com.au.